Practice Information
The Practice
We are a 9-doctor practice operating from Lingwell Croft Surgery in Middleton, Leeds. We also have 3 Advanced nurse practitioners, 2 Pharmacists and a Pharmacy technician: as well as a nursing team of 9.
The clinical staff are backed up by an experienced and well-motivated administration team.
We are:
- Committed to staff training and personal development
- Extremely low staff turnover rates and typically high lengths of service
- Emphasis on teamwork and the creation of a “family” unit
- Good working relationships between our clinical and administrative teams
- Experienced Practice Manager and Assistant Practice Manager
- Involved in the running of the Middleton & Hunslet Primary care Network (PCN) and
- a paper light practice using the SystmOne clinical system.
The staff meet on a weekly basis to discuss matters relevant to the practice and clinical updates; input to these meetings from all surgery staff is both encouraged and welcome. All clinical staff and GPs also attend a monthly clinical meeting.
We have a new phone system which has unlimited lines coming into the building and an option for a call back if patients prefer not to wait for the phone to be answered.
We have a Patient Services Manager as well as a Reception Supervisor and a large team of 18 receptionists.
Establishment of Lingwell Croft
The practice was founded in 1946 by Dr. Heaps at Domestic Street Surgery, Holbeck, Leeds. He subsequently joined with other doctors and over the next 10 years the surgery developed into a six-partner practice, operating from 4 sites. In 1989 the surgeries merged and moved into new purpose-built premises and Lingwell Croft Surgery was formed.
The building has been extended over the years and has had several refurbishments to offer excellent access for elderly, infirm and disabled patients.
Patient car parking is provided, with CCTV coverage and our facilities offer easy access to pedestrians. Services to patients are further enhanced by separate pharmacy and dental surgery businesses operating on site. Our purpose-built premises offer excellent access for all patients, with clinical facilities mainly sited on the ground floor.
The surgery is located in Middleton, an inner-city district of South Leeds. We are only a short distance from the major junctions of the M1, M62 and A1-M1 link and the A6120 Leeds outer Ring Road, allowing access from locations around Yorkshire and beyond. Leeds city centre is within 5 miles of the surgery. Several shopping centres are close by.
Surgery Hours
The practice is open from 8:30am until 6.00pm, Monday to Friday.
There is an extended access service operating from our practice in Upper Croftside on Saturdays, Sundays, and all bank holidays. They offer GP, Nurse and Health Care Assistant appointments.
We also have half-day closures for staff training which take place each month.
Appointments
To ensure that patients are dealt with more quickly and with the correct clinician, we have changed the way that GP or Advanced nurse practitioner appointments are booked.
Contact with the surgery is either online via PATCHS or the phone via ‘Telephone Assistant’.
You will be asked to complete questions about the reason you are contacting the surgery and these will then be triaged by GP’s and care navigators. You will then be contacted either online or by phone to either make an appointment if appropriate or provide you with advice and guidance.
If you are unable to do this please speak to a receptionist who will be able to help you.
Contacting us by PATCHS or Telephone Assistant has several advantages:
- No queuing on the phone
- Getting help quicker from a GP/ANP
- The ability to do everything online including prescriptions, consultations, sick notes, checking results etc.
- Submitting requests on behalf of someone you care for
- If the doctor decides you need an appointment, you will be contacted and able to book an appointment.
Out of Hours
On weekends we have an Extended Access clinic in Upper Croftside accessed from the main road access (parking is still in the main car park).
The clinics offer GP, Nurse and HCA appointments
Saturday 9.00-3.00pm
Sunday 9.00-1.00pm
These appointments can be prebooked through our surgery reception team.
If you need to be seen on the weekend you can ring our surgery number 0113 270 4848 and you will automatically be forwarded to the extended access team during their opening hours.
Home Visits
If you need a home visit, please telephone before 10.30am if possible. This helps the doctors to plan their visits and avoid delays to the patient. Visits are only to be requested from the housebound and those too ill to attend the surgery.
Ordering Repeat Prescriptions
Most prescriptions are now dealt with electronically and sent directly to your chosen Pharmacy so that your medication can be collected from there.
A post box for repeat prescriptions is outside our main front door so it can be accessed 7 days a week. There is also one inside our front lobby.
You can also request your prescriptions online if you have a secure login (link to ordering online scripts) or via the NHS App.
If you need a secure login to access the online service please send a PATCH to us, contact us by phone 0113 270 4848 or come into the surgery and ask at reception.
We don’t accept requests for repeat prescriptions over the phone.
Please allow 48 hours (full two working days) for your prescription to be prepared.
Students
We occasionally have medical or nursing students with us on a short-term basis, for teaching purposes only. We also have registrar doctors at the practice two or three times a year.
Our Values
We believe that the health and wellbeing of our patients is our first consideration.
We believe that staff should deal with patients, their families and each other in a friendly way, with courtesy, professionalism, integrity and respect.
Our Vision
Our vision is of Lingwell Croft Surgery as a high performing organisation, which is both caring and effective; working to provide the highest possible quality of services to patients and their families, within a happy working environment.
CQC Overall Rating GOOD
GP Earnings
The average pay for GP’s working at Lingwell Croft Surgery in the last financial year was £65,531.30 per year before tax and national insurance.
This is for 10 part-time GP’s in 2022.