Digital Services
To ensure that patients with the greatest need are seen first and to help keep our most vulnerable patients safe, our team triages all requests to see a GP or Advanced Nurse Practitioner (ANP) within our Triage Hub. Our Triage Hub is a clinician-led team who review all submitted requests fairly and consistently. Based on clinical need, they will determine the most appropriate next step — whether that’s arranging an appointment with a GP or another healthcare professional, offering advice or guidance, or directing you to a more suitable service.
Therefore if you would like a consultation with a GP or ANP, you will need to complete either an online PATCHS consultation or a PATCHS Telephone Assistant consultation before an appointment can be allocated. Completing a PATCHS consultation online is usually much quicker and more efficient than calling the surgery.
For those who find online services difficult to use, the PATCHS Telephone Assistant offers an alternative way to contact the practice. Simply speak to the Telephone Assistant, who will record the details of your request. Your message is then automatically transcribed and sent to our Triage hub—just like a standard PATCHS online consultation. If you experience any difficulties using PATCHS online or the PATCHS Telephone Assistant – you can phone the practice as our reception team will be happy to help.
We hope this system will reduce the need to phone the surgery for appointments, improving access for all patients.
For further information about this new system please click on the link below.
If you want to Register for PATCHS or start a new GP/ANP consultation with PATCHS
How to Contact Your Doctor Online
Contacting us by PATCHS or Telephone Assistant has several advantages:
- No queuing on the phone
- Getting help quicker from a GP/ANP
- The ability to do everything online including prescriptions, consultations, sick notes, checking results etc.
- Submitting requests on behalf of someone you care for
- If the doctor decides you need an appointment, you will be contacted and able to book an appointment.
YOU SHOULDN’T USE PATCHS FOR EMERGENCIES
Patients should only submit an ‘URGENT’ request for an appointment if they are available to accept the given ‘Same Day’ appointment
SystmOnline Enables You to
If you are wanting a Nurse appointment for the following clinics please complete a PATCH and an appointment link will be sent to you.
- Cervical Smear
- Asthma
- Blood Test
- Blood Pressure
- COPD
- Year of Care – Part One
- CVD NHS Health Check
- Hypertension
Click here to complete a PATCH
To Request for SystmOne Online
- Access to Online Service
- Repeat Prescription
- View your medical records
To Register at Lingwell Croft Surgery
Having Problems With
I confirm I have one of the following conditions, am not acutely unwell and am over the age of 14.
- A soft tissue injury, sprains, strains or sports injury
- Arthritis – any joint
- Possible problems with muscles, ligaments, tendons or bones e.g. tennis elbow, carpal tunnel syndrome, ankle sprains
- Spinal pain including, lower back pain, mid-back pain and neck pain
- Spinal-related pain in arms or legs including nerve symptoms e.g. pins and needles or numbness
- Changes to walking
- Post orthopaedic surgery
- Patients currently waiting on the hospital physio waiting list
or Need
I confirm I am having no thoughts of self-harm or suicide, am over the age of 16 and am experiencing some low-level mental health issues.
Please complete a Patch to book an appointment