How Do I?

To ensure that patients are dealt with more quickly and with the correct clinician, we have changed the way that GP or Advanced nurse practitioner appointments are booked.

Contact with the surgery is either online via PATCHS or the phone via ‘Telephone Assistant’.

You will be asked to complete questions about the reason you are contacting the surgery and these will then be triaged by GP’s and care navigators. You will then be contacted either online or by phone to either make an appointment if appropriate or provide you with advice and guidance.

If you are unable to do this please speak to a receptionist who will be able to help you.

Contacting us by PATCHS or Telephone Assistant has several advantages:

• No queuing on the phone
• Getting help quicker from a GP/ANP
• The ability to do everything online including prescriptions, consultations, sick notes, checking results etc.
• Submitting requests on behalf of someone you care for
• If the doctor decides you need an appointment, you will be contacted and able to book an appointment.

 

For more help with how to book an appointment watch here

YOU SHOULDN’T USE PATCHS FOR EMERGENCIES

To order a sicknote please complete a PATCH, either online via PATCHS or by phone via ‘Telephone Assistant’.

Repeat prescriptions may only be given by prior arrangement with the doctor. Please allow 48 hours (i.e. 2 full working days) for the prescription to be prepared. A post-box for repeat prescription requests is available in the foyer of main building. Collections are available Monday to Friday 9:30am – 6:00pm.

Requests for repeat prescriptions are not taken over the telephone, but can be either placed in the collection box in the foyer of the main building, alternatively you can submit your request by secure e-mail using SystmOne Online, which is accessible on this website under Digital Services or use this link to Register for SystmOne online.